Frequently Asked Questions
See our Frequently Asked Questions. If you have any other questions please don't hesitate to give us a call!
Which credit cards are accepted?
- The Inn at Schofield accepts all major credit cards, including Visa, MasterCard, and American Express.
How do I guarantee my room for late arrival?
- To guarantee your room for late arrival, make sure to provide your credit card details when booking. This will secure your reservation even if you arrive late.
What are civilian pay grades CV1, CV2, and CV3?
- These pay grades refer to civilian employees who are eligible for specific accommodations at military lodging facilities. The exact definitions can vary, so check with the facility for specific eligibility.
How do I speak with an Inn at Schofield customer service representative?
- You can contact customer service directly by phone, which is available 24/7. phone #: +1(808) 624-9650
- The Inn is open to active duty, retired military personnel, and other eligible civilians.
How can I get base access?
- To get base access, you will need proper identification and must meet the eligibility requirements for entry onto the military base. The Inn at Schofield does not sponsor guest, to allow base access. Guests will need to contact the Visitor Control Center at Lyman Gate (808) 655-1620 to see if they are eligible
- Yes, the Inn can receive packages on behalf of guests. Ensure they are addressed correctly with your name and arrival date.
What time can I check-in and check-out?
- Check-in is typically after 16:00, and check-out is by 11:00. Early check-ins and late check-outs may be available upon request with an additional fee.
How do I contact the hotel's concierge team?
- We do not have a concierge team. Guest can contact the Front Desk if they have any questions.
Is there Wi-Fi access at the Inn at Schofield?
- Yes, Wi-Fi is available throughout the property for guests.
Does the Inn have a restaurant? Is there room service available?
- The Inn does not have an on-site restaurant, however there are dining options nearby and there is a 24/7 Convenient store on site.
What is the Inn at Schofield smoking policy?
- Smoking is only allowed in the designated smoking areas.
Does the Inn have a fitness center?
- We do not have a fitness center.
Is there a limit to how long I can stay at the Inn at Schofield?
- Stays may be subject to availability and specific lodging rules, so it's advisable to inquire directly with the Inn regarding extended stays.
Are pets allowed at the Inn at Schofield?
- Yes, pets are allowed with a $25 fee per pet per night.
How do I make a reservation?
- Reservations can be made online via their website or by contacting the Inn directly by phone
How do I get a Certificate of Non-Availability (CNA) if no rooms are available online?
- If rooms are not available, contact the front desk to request a CNA, which allows you to seek off-base lodging with reimbursement. We do not offer CNA since it is not required to stay on post, service members just need to stay at a TLA approved location.
What are the Inn at Schofield cancellation policies?
- Regardless of your type of travel, please give the Front Desk a 72 Hour notice. If you do not give the Front Desk sufficient notice of cancellation, you will be charged for a minimum of one night’s stay. Please call the Front Desk at (808) 624-9650 for any changes in your reservation.
How do I cancel or change a reservation?
- Reservations can be canceled or modified by calling the Inn or managing your booking online.
